Adil Farid.

Worked the helpdesk at Conestoga's entrepreneurship hub in Kitchener. Mostly tickets, troubleshooting, and figuring out why stuff stopped working. Got pretty good at it.

• Dealt with 200+ IT support tickets a month, from the moment someone filed them to when the issue was actually fixed
• Kept a running doc of common problems and fixes so we weren't solving the same thing over and over
• Did on-site troubleshooting for people across desktops, laptops, and phones (both iOS and Android)

• Help Desk
• Ticketing Systems
• Hardware Support
• iOS
• Android
• Documentation

Volunteered during orientation week to help incoming students get settled. A lot of password resets, software installs, and explaining the same thing five different ways to five different people.

• Helped 100+ new students get their accounts set up and campus software running on Windows and mobile devices
• Got good at explaining technical stuff to people with very different comfort levels with tech

• Windows
• Mobile Platforms
• Onboarding
• User Communication

Built Flow at ConHacks 2026 at Conestoga College in around 24 hours. It is a reading tool for students with dyslexia that makes reading a lot less exhausting by highlighting text, adjusting spacing, and reading aloud.

• Built the whole app in React and TypeScript from scratch during the hackathon
• Hooked up Gemini API for smart text processing and ElevenLabs for AI-generated voice readback
• Used PDF.js to add custom PDF rendering with highlighting and annotation
• Demoed it to judges at the end and it actually worked, which was a relief

• React
• TypeScript
• Gemini API
• ElevenLabs
• PDF.js
• Hackathon